GENERAL SALES CONDITIONS LA FERME DE L’OUDON

SARL SWEET NORMANDY HOME

TERMS OF SALES
COMMERCIAL NAME: LA FERME DE L’OUDON

MANAGED BY SARL SWEET NORMANDY HOME
RCS 850.413.493.00014

Article 1: object

The sale of services on the Internet is concluded between La Ferme de l’Oudon and an end buyer within the framework of a distance selling system. The resale of products purchased on the website is strictly prohibited.

Article 2: Applicable law

This contract refers to French law and, more particularly, to the regulation of distance selling.

Article 3: Offer

Acceptance and confirmation of the order are carried out by entering data on successive screen pages. This data appears on a summary screen which includes an explicit mention of the buyer’s firm commitment. Orders are confirmed by e-mail with indication of the identity and references of LA FERME DE l’OUDON with its address, e-mail. The confirmation e-mail includes the essential characteristic of the purchase, the price including tax.

The customer declares to have read and accepted all of these general conditions of sale before placing his order by ticking the box provided for this purpose. The validation of the order therefore implies acceptance of these general conditions of sale.

Article 4: Sales:

Our products are offered within the limits of our availability and during the opening of the establishment. Certain products and/or services may be temporarily or permanently unavailable. The unavailability of one or more products and/or services cannot engage the responsibility of LA FERME DE l’OUDON. If one or more products and/or services were to be unavailable after the order, LA FERME DE l’OUDON will personally notify the customer as soon as possible by email or telephone. The documents published by our services are intended for individual use and may not be reproduced or distributed. The customer may make only one copy of the content from this service and agrees not to produce or distribute, whether in paper or electronic format, any other copy without the written approval of LA FERME DE OUDON. In the absence of prior authorization communicated in writing by the holder of the protected right, any other use constitutes counterfeiting and is sanctioned by the code of commercial property. The information contained in the invitations remains the property of LA FERME DE l’OUDON, which cannot be held responsible for errors or exceptional modifications beyond its control. LA FERME DE l’OUDON reserves the right to modify the services offered on this site, or to terminate them, without notice, while respecting the transactions already concluded.

 

Article 5: IMPORTANT: opening/closing of the establishment, availability and reservation of the services offered at the Oudon farm

  • All requests for reservations, offers, wellness treatments and table d’hôtes are subject to availability and opening days of the establishment
  • La Ferme de l’Oudon reserves the right to close the establishment and/or the spa without notice for leave or maintenance
  • Reservation requests for the table d’hôte must be made at least 24 hours in advance, after this time we will not be able to take any reservations
  • The table d’hôtes and access to the SPA are reserved only for customers of the Oudon farm

La Ferme de L’Oudon does not have a Restaurant but offers a Table d’Hôte service. Unlike traditional catering, we do not offer an à la Carte menu but a unique menu, the composition of which depends on the seasons and the inspiration of the Chef. We will not be able to change the menu according to the tastes of our guests.

  • La Ferme de l’Oudon reserves the right to impose a minimum number of nights and/or services imposed for any booking over the following periods: school holidays in any area, weekends (Friday nights and Saturday evenings), long weekends and holidays.
  • La ferme de l’Oudon has a Catering License which authorizes it to serve alcohol to its guests during meals and to offer take-away sales of alcoholic beverages.
  • Payment for well-being treatments is made separately from other benefits in cash or credit card only (ANCVs are not accepted for payment for treatments)

Article 6: Registration of reservations – means of payment

We accept visas, mastercards, american express, cash . We do not accept bank checks

We do not ask for payment when booking. All payment is made upon arrival of the customer.

We simply pre-authorize the credit card when booking. In case of refusal of the pre-authorization, the reservation will be immediately canceled without notice.

IMPORTANT: In addition to the price of the stay, we pre-authorize an amount of €150 on arrival for any client with a jaccuzi in their room. In the event that the jaccuzzi is made dirty or damaged, the amount will not be returned when the customer leaves but will be definitively acquired by the oudon farm.

CONDITIONS of reservation and CANCELLATION OF OUR ESTABLISHMENT:

For a reservation with the STANDARD rate or SEASON OFFER:

Reservation of rooms or suites:

You will pay your reservation on arrival. We do not require a deposit, just a credit card number for deposit, which will be verified and pre-authorized to guarantee the reservation. We reserve the right to cancel the reservation in case of invalid bank details. For a cancellation 5 days or more before your arrival, no fee will be charged. For a cancellation 4 days or less before your arrival, your entire reservation will be charged. This rate includes accommodation and breakfasts served in accommodation. It also includes free and unlimited access to the SPA (indoor swimming pool and sauna from 9:30 a.m. to 8 p.m.

  • As part of the cocooning offer, accommodation is included 2 massages of 45 min and breakfasts served in accommodation. It also includes free and unlimited access to the SPA (indoor swimming pool and sauna from 9:30 a.m. to 8 p.m.) and 1 dinner for 2 people served with a bottle of cider.
  • Warning ! as part of this offer, the payment for wellness treatments is made separately from other benefits in cash or credit card only (ANCVs are not accepted for the payment of treatments)

Reservation of houses

You will pay for your stay on arrival. We do not ask for a deposit, just a credit card number for deposit, which will be verified and pre-authorized to guarantee the reservation. We reserve the right to cancel the reservation in the event of invalid bank details. For a cancellation or modification 7 days or more before your arrival: no fee will be charged. For a cancellation 6 days or less before your arrival: the full amount of your reservation will be charged. IMPORTANT: The tenants of the Guest Houses (only: Le Lavoir, La Lagune, Le Pressoir and the Majorelle Spa) are responsible for returning their accommodation to the state of cleanliness in which it was presented to them. In the event that the accommodation is not returned in a state of cleanliness deemed satisfactory, a last minute cleaning fee of 150 applies. Breakfast is not included with the rental of our houses but is offered in accommodation at the rate of 20€ per adult and 15€ per child under 12 years old.

c) reservation of options (dinners, breakfasts, wellness treatments, bouquet of flowers, Norman aperitif, bottle of champagne, champagne and chocolate tray=

All these options can be canceled free of charge 48 hours before arrival (the day before for breakfasts). After these deadlines, any option will be charged at 100%.

Article 6: Provision of accommodation and use of premises:

The tenants of guest houses will be responsible for returning the houses in the same condition as that proposed on arrival, In the event that the accommodation is not returned in a state of cleanliness deemed satisfactory for the final cleaning costs. 150€ min apply

The Ferme de l’Oudon offers rooms or guest houses. You have read a descriptive sheet and the general conditions of sale which you have read and accepted. The stay may in no case exceed the duration initially planned and may not under any circumstances claim any right to remain in the premises at the end of the reservation period.
It is specified that personal effects, suitcases, objects, furniture, valuables, vehicles are not guaranteed against theft, loss or damage, whatever the cause, by the owner. The parties therefore agree that the owners can never be worried about this and that it is up to the tenant to take out any insurance that he deems useful.
The tenant must ensure the peaceful nature of the environment and make use of the rental in accordance with the destination of the premises.

Under no circumstances may additional people be accepted to the maximum capacity indicated on booking. Any violation of this clause would be likely to result in the immediate termination of the rental at the fault of the tenant, the money of the rental remaining definitively acquired by the owner.
The entire establishment is NON-SMOKING. Ashtrays outside are reserved for this purpose.
The enclosure of the Ferme de l’Oudon is strictly reserved for residents.

Article 9: Price, payment and terms of payment

The prices of our products and/or services are indicated in euros, all taxes included. Applicable taxes will be indicated on the invoice. All orders regardless of their origins are payable exclusively in euros. Prices are set by LA FERME DE l’OUDON, and can therefore be modified at any time. The products and/or services are always invoiced on the basis of the prices in force at the time of registration of the order.
Payment is made by credit card, cash or ancv The price offered must be paid automatically on arrival by one of these means of payment. The customer agrees to pay the full price and charges relating to the product purchased, including taxes. Only the user is responsible for payment by credit card of the service and/or the service offered. When making a purchase, the customer may be contacted by the email provided when placing the order. In the event that the contact details provided are invalid, LA FERME DE l’OUDON reserves the right to cancel the reservation.

The customer agrees to personally use the bank card he holds. In the event of fraudulent use, LA FERME DE l’OUDON cannot be held liable. In the absence of bank provision during the pre-authorization, the reservation made will be automatically canceled. In the event that the pre-authorization turns out to be irregular, incomplete or non-existent, for a reason which is attributable to the customer, the sale of the services would be cancelled, the resulting costs being borne by the customer, civil and/or criminal action may , if necessary, be undertaken against the customer.

The reservation of any rental on our website is made by credit card payable in euros. The customer must indicate the number, the validity date of his card (CB, Visa, Master Card) and the visual cryptogram (the last three digits appearing on the signature panel on the back of your bank card). Cards issued by banks domiciled outside France must be international bank cards. The validation of the transaction presupposes that the customer has read and agreed to the application of these general conditions of sale.

Article 10: We do not accept reservations for groups of more than 8 people and do not authorize the privatization of our domain for any event.

Article 11: Personal information

By accepting his order, the buyer gives his consent to the use of the personal data collected under the terms of this order, under the consumer’s customer file. However, he may object in writing or by e-mail to this use in accordance with Law No. 78-17 of January 6, 1978; The consumer having at any time a right of access and rectification.

Section 12: Limited Warranties and Liabilities

The customer uses the service of the site http://www.fermedeloudon.com at his own risk. FERME DE L’OUDON cannot in any way guarantee that the services offered will not be interrupted.

LA FERME DE L’OUDON’s obligation to supply is limited to an obligation of means. Similarly, the information that the customer obtains as part of the services offered by LA FERME DE l’OUDON, whether on the site http://www.fermedeloudon.com, by e-mail or in the form of a text message, does not entitle to any guarantee of LA FERME DE L’OUDON, insofar as they are given for information purposes.

The only guarantee granted by LA FERME DE L’OUDON relates to the supply of a service which provides the customer and/or service-order without giving any guarantee on the content.

LA FERME DE l’OUDON will in no way be liable to the user for indirect, consequential, special, incidental, unearth damages from the loss of information or problems occurring during payment by credit card, delay or obtaining replacement products or services, however caused , based on a theory of liability (including formal, contractual tort arising from damages to the extent permitted by law and caused by negligence). LA FERME DE L’OUDON or a third party may establish a link with other sites or sources.

LA FERME DE L’OUDON has no means of controlling these sites and these sources, it is not responsible for the availability of such sites and external sources or for the guarantee.

LA FERME DE L’OUDON does not appropriate the content to which these sites or sources give access, and excludes all liability and guarantee with regard to this content. Hypertext links may refer to sites other than www.fermedeloudon.com.

LA FERME DE L’OUDON disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force. If in the pages of the site La Ferme de l’Oudon http://www.fermedeloudon.com there is a link with an external page in which illicit content were to be disseminated by a third party, LA FERME DE L’OUDON will delete, after being informed of such content, the link to this page.

All texts, comments, works, illustrations and images reproduced on the LA FERME DE L’OUDON website are reserved under copyright as well as intellectual property. As such, any total or partial reproduction of the LA FERME DE l’OUDON website is strictly prohibited.

LA FERME DE L’OUDON reserves the right to modify these general conditions of sale at any time, subject to posting these modifications on this site. The customer may not transfer to a third party any information provided, the use of which is reserved for strictly personal use. This contract is subject to French law. The language of this contract is French. In the event of a dispute, the Commercial Court of Lisieux will have sole jurisdiction. If the parties fail to settle the disputes relating to the general conditions within fifteen (15) days following a written notification sent by one of the parties to the other concerning the said dispute, the latter will be settled by the competent court. In the event that any provision of the general conditions is deemed to be inapplicable under the law in force, the parties agree to renegotiate it in good faith in order to preserve the economic position they enjoy as close as possible to that mentioned under the provision rendered inapplicable. If they fail to supersede this provision in a mutually acceptable and enforceable manner: This provision shall be excluded from the Terms and Conditions, the remainder of the Terms and Conditions shall be construed as if such provision were excluded, The remainder of the Terms and Conditions shall be enforceable subject to the terms of this last. The general conditions represent the entire agreement between the customer and relating to the subject referred to therein.

LA FERME DE L’OUDON will not be held liable in the event of failure or delay in the performance of their obligations under the general conditions resulting from causes beyond their control, including, and without limitation, cases of force majeure. , acts of civil or military authorities, fires, floods, earthquakes, riots, war, acts of sabotage, network failure, electronic file coding error, software limitation or inability to obtain telecommunications services or government action, provided, however, that the parties concerned take all reasonable arrangements to mitigate the effects resulting from such situations.. That the exclusions of warranty as well as the limitations of liability and recourse appearing in the general conditions are tangible and constitute the bases of the general conditions.

LA FERME DE l’OUDON reserves the right to modify these General Conditions at any time, without notice, it being understood that such modifications will not apply to reservations previously accepted by LA FERME DE l’OUDON. All users undertake to comply with the Specific Conditions of LA FERME DE l’OUDON, and in particular to pay all sums due, and to accept the conditions and limitations of liability relating to the availability of the Products and Services offered. For any difficulty or additional information, do not hesitate to contact the management of LA FERME DE l’OUDON either by telephone at 02.31.20.31.81 (from Tuesday to Saturday inclusive, from 10 a.m. to 5 p.m., local time), either by mail addressed to LA FERME DE l’OUDON, or by email to the following address: contact@fermedeloudon.com. “The customer” means a natural person who buys a service and/or product on the website http://www.fermedeloudon.com. “Personal Data” means surname, first name, e-mail address, name of organization if applicable, billing address and delivery address (to the extent that THE FARM DE l’OUDON collects this information) from a client. “Information” refers to text and images. “Price” means the purchase price of the Product.

Article 13: Customer service

LA FERME DE l’OUDON can answer your calls or letters in English and French and thanks you for using one of these languages ​​in all communication. You can reach LA FERME DE l’OUDON at
Email: contact@fermedeloudon.com.

Article 14: Settlement of disputes

The owners cannot be held responsible for fortuitous events, force majeure, climatic disasters or nuisances which would disturb, interrupt or prevent the stay. Any complaint concerning the equipment, the state of the household must be made on arrival. No complaint can be taken into account once the tenant is in the premises and the tenant will be held responsible, upon his departure, for any damage or missing items. In case of persistent disagreement, the complaint will be submitted to the legal department of the owners.

The parties agree that any disputes that may arise as a result of this contract will fall under the jurisdiction of the Commercial Court of Lisieux (14) – France